Q1. What products does Kapadaa.com sell?

We specialize in men’s, women’s, and kids’ fashion apparel, accessories, and cultural wear, with a focus on high-quality fabrics and designs.

Q2. How do I place an order?

Browse through our categories, select your preferred size and color, click Add to Cart, and proceed to Checkout to complete your payment.

Q3. What payment methods do you accept?

We accept online payments via eSewa, Khalti, Fonepay, bank transfers, and Cash on Delivery (COD) in select locations.

Q4. Do you ship all over Nepal?

Yes. We deliver nationwide through trusted courier partners.

Q5. How long does delivery take?

Standard delivery time is 3–7 business days depending on your location. Remote areas may take longer.

Q6. Can I return or exchange an item?

Yes, within 7 days of delivery for eligible products. Items must be unused, unwashed, and in their original packaging.

Q7. How do I track my order?

Go to Track Order in the menu, enter your Order ID and registered phone/email, and view real-time updates.

Q8. Do you offer custom sizing?

Yes. For selected products, you can contact our customer service team for custom measurements.

Q9. Are prices inclusive of VAT?

Yes, all prices shown include VAT unless otherwise stated.

Q10. How can I contact Kapadaa.com?

You can email us at customerservice@kapadaa.com or call +977 985-1209952 during business hours.